Team Leader, Mortgage Servicing - Customer Advocate opportunity at UWM in Pontiac, MI in the Customer Service sector. This position offers $58,019 – $58,019/yr. This is a contract position. Apply directly on the employer's site via Posito — no account required.

Team Leader, Mortgage Servicing - Customer Advocate

UWM

📍 Pontiac, MI 💼 Customer Service 💵 $58,019 – $58,019/yr Contract

Pay

$58,019 – $58,019/yr

Job type

Contract

Location

Pontiac, MI

Category

Customer Service

Posted

21h ago

Expires

2026-09-20

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Full job description

The Team Lead, Customer Advocacy is responsible for leading and developing a team of Customer Advocates focused on resolving delinquent loan accounts through proactive engagement, customer-centric solutions, and compliance excellence. This role serves as a bridge between frontline advocacy and leadership by driving performance, managing escalations, ensuring adherence to regulatory requirements, and continuously improving processes to enhance both customer outcomes and operational efficiency. T…

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