Service Desk Technician
TEKsystems c/o Allegis Group
📍 Lauderdale, MN
💼 Technology
💵 $76,881 – $76,881/yr
Full-time
Pay
$76,881 – $76,881/yr
Job type
Full-time
Location
Lauderdale, MN
Category
Technology
Posted
Jul 22
Expires
2026-09-20
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Full job description
Description This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn't resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups. The shift for this role will ideally be 8:00am to 5:00pm. Skills Service desk, Support, Office 365, Technical support, Service, Help desk, Help desk support, Tr…