Service Desk Analyst opportunity at Crossfuze in Minnetonka, MN in the Technology sector. This position offers $41,010 – $41,010/yr. This is a full-time position. Apply directly on the employer's site via Posito — no account required.

Service Desk Analyst

Crossfuze

📍 Minnetonka, MN 💼 Technology 💵 $41,010 – $41,010/yr Full-time

Pay

$41,010 – $41,010/yr

Job type

Full-time

Location

Minnetonka, MN

Category

Technology

Posted

Jun 18

Expires

2026-08-17

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Full job description

Taking initial telephone inquiries and troubleshooting relatively simple hardware, software, or network problems Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly Document all customer interaction with high attention to detail and accuracy Update all tickets according to Service Level Agreements (SLA) Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management Recognizing and escalating more difficult probl…

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