Operations Associate 4 opportunity at Apex Systems in Ann Arbor, MI in the Technology sector. This position offers $105,491 – $105,491/yr. This is a full-time position. Apply directly on the employer's site via Posito — no account required.

Operations Associate 4

Apex Systems

📍 Ann Arbor, MI 💼 Technology 💵 $105,491 – $105,491/yr Full-time

Pay

$105,491 – $105,491/yr

Job type

Full-time

Location

Ann Arbor, MI

Category

Technology

Posted

4 days ago

Expires

2026-07-29

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Full job description

Job: 3036513 Job Description: Develop, roll out, and enforce SOPs and SLAs for troubleshooting processes, escalation paths, ticket quality, and response times; ensure process adherence and escalate performance issues as needed. Run operational rhythms such as daily stand-ups and shift handoffs, updating the team on new developments, policy changes, and key metrics; ensure clear daily handoff reports for subsequent shifts and leadership. Collaborate with cross-functional engineering teams (e.g.,…

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