Contact Center Analyst, Geisinger Health Plan (work from home Pennsylvania) opportunity at Geisinger in Danville East, PA in the Technology sector. This position offers $81,142 – $81,142/yr. This is a full-time position. Apply directly on the employer's site via Posito — no account required.

Contact Center Analyst, Geisinger Health Plan (work from home Pennsylvania)

Geisinger

📍 Danville East, PA 💼 Technology 💵 $81,142 – $81,142/yr Full-time

Pay

$81,142 – $81,142/yr

Job type

Full-time

Location

Danville East, PA

Category

Technology

Posted

Yesterday

Expires

2026-09-20

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Full job description

Job Summary Provides work force management support to the Contact Center and other assigned Teams. Balances real time inbound and outbound call and non-call customer contacts, developing forecasts, assessing the operational and financial benefits and impacts of scenarios while ensuring execution to meet/exceed service level standards and efficient utilization of resources. Accountable for real-time monitoring of workforce performance during Contact Center hours of operations, alerting managemen…

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