Consumer Outreach Specialist- Hybrid (Supporting Mohave/Coconino counties)

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per weekHybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per weekHybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per monthOnsite: daily onsite requirement based on the essential functions of the jobRemote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team buildingPlease note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.This position is hybrid within the state of AZ only. This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.Purpose of the jobThe Consumer Outreach Specialist conducts outreach to both current and potential members, participates in outreach events, assists the Outreach Supervisor in planning outreach activities, supports member retention programs, establishes and maintains community partnerships, and represents Medicaid Business Segment and BCBSAZ programs in the community. Travel is required within the State of Arizona. (Level 1)The Consumer Outreach Sr, plans, assist in development, and organize community outreach events and activities. The Consumer Outreach Lead conducts outreach to both current and potential members, supports member retention programs, establishes and maintains community partnerships, and represents Medicaid Business Segment and BCBSAZ programs in the community. (Level 2)QualificationsREQUIRED QUALIFICATIONSRequired Work Experience1 year of experience in outreach, marketing and/or community relations (Level 1)5 years of experience in outreach, marketing and/or health plan (Level 2)Required EducationHigh School Diploma or GED in general field of studyRequired LicensesValid Arizona Driver License, with an acceptable driving recordRequired CertificationsN/APREFERRED QUALIFICATIONSPreferred Work Experience5 years of experience in AHCCCS/Medicaid, CHIP, health promotion, community outreach, social services, marketing or related field (Level 2)Preferred EducationN/APreferred LicensesN/APreferred CertificationsESSENTIAL job functions AND RESPONSIBILITIESLevel 1Attend sponsored eventsSchedule meetings with and deliver presentations to community partners to share information and maintain a community presence for Medicaid Business Segment and BCBSAZ programsBuild relationships with potential referral sourcesDirectly engage the community on behalf of Medicaid Business Segment and BCBSAZ programsLevel 2 - SRAssist in developing strategies and reports for member retention and new membershipInform management of appropriate strategies to maintain/increase membershipAssist in coordinating sponsored eventsConsults with Medicaid Business Segment and BCBSAZ departments, community service organizations health care providers and other institutions for optimal utilization of health education services and community outreach event and program opportunities.all levelsTravel within the State of Arizona as requested to perform job responsibilitesIdentify potential outreach opportunities to inform potential members of Medicaid Business Segment and BCBSAZ benefits and covered services for Medicaid and MedicareSchedule and participate in community events to outreach targeted populations for recruitment and/or retentionSubmit weekly/monthly summary outreach reportsInform staff about corporate and community relations and marketing campaignsCoordinate specific promotional information related to events, meetings, special projects and activitiesPromote Medicaid Business Segment and BCBSAZ brands to targeted communitiesCoordinate material, staff coverage, and activities for all outreach functionsMaintain professional relationships with community partners and internal business partnersBuild and foster community relationships with potential referral sourcesEach progressive level includes the ability to perform the essential functions of any lower levels.Perform all other duties as assignedThe position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirementscompetenciesREQUIRED COMPETENCIESRequired Job Skills (Level 1 and 2)Computer experience necessaryAbility to organize multitask and prioritize workProficient computer skills, Microsoft Office Suite, Word, PowerPoint, Outlook and ExcelAbility to move fast and/or changing environment and with varying tasks, responsibilities or peopleEffective time management and organizational skillsEffective interpersonal and communication skills, including presentation skillsExcellent customer service skillsAbility to manage multiple tasks and prioritize work to adhere to deadlines and identified time framesAbility to lift up to 25 poundsMust be able to work weekends and evenings as needed.Required Professional CompetenciesKnowledge of the local health care communityKnowledge of Medicaid and Medicare regulations and guidelinesAbility to speak with people in a professional mannerWork cooperatively, positively, and collaboratively in an interdisciplinary team and with community partners and membersEffective verbal and written communication skillsSelf-motivatedStrong leadership, planning and execution skillsAbility to think analytically and make independent decisionsAbility to manage large workloadRequired Leadership Experience and Competencies N/APREFERRED COMPETENCIESPreferred Job SkillsBilingual in English and SpanishPreferred Professional CompetenciesN/APreferred Leadership Experience and CompetenciesN/AOur CommitmentAZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.